How it Works

Select the items to return

Get a Return Merchandise Authorization (RMA)

Send it off when you can

Common Returns Questions

What is Igloo's Return Policy?

  • Your happiness is everything! So, we guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or replacement within 30 days of purchase.
  • Also, we get that sometimes minds can change about products purchased, so we offer a painless return process. You may return any unused merchandise (with original packaging attached) within 30 days of purchase for a refund. Items returned for a refund may be subject to a return shipping fee, which is determined at the time of your return authorization request.

Is it easy to return an item?

  • Yes! Once your return is authorized, we'll email you step-by-step instructions on what to do along with a prepaid shipping label.

I would like a replacement, what should I do?

  • We're here to help! Head over to our contact page to get directly in touch with our customer service team for a replacement order.

How soon will I get my refund?

  • Once we've received and reviewed the returned items, your refund will typically be processed within 2–3 business days.
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